FAQ Page

[vc_row row_content_width=”grid” css=”.vc_custom_1509089308685{padding-top: 122px !important;padding-bottom: 115px !important;}”][vc_column offset=”vc_col-lg-offset-0 vc_col-lg-9 vc_col-md-offset-0 vc_col-md-12 vc_col-sm-offset-0″][qodef_elements_holder holder_full_height=”no” number_of_columns=”one-column” switch_to_one_column=”” alignment_one_column=””][qodef_elements_holder_item item_padding=”0px 0px 0px 0px” item_padding_768_1024=”13% 0px 10% 0px” item_padding_680_768=”16% 0px 10% 0px”][qodef_section_title type=”standard” position=”” title_tag=”h2″ enable_separator=”yes” disable_break_words=”no” title=”Frequently Asked Questions”][vc_empty_space height=”13px”][qodef_accordion layout=”simple”][qodef_accordion_tab title=”What Shipping Methods Are Available?” additional_tag=”01″][vc_column_text]Wooden USB uses NZ Post standard postage and Tracked Courier Post[/vc_column_text][/qodef_accordion_tab][qodef_accordion_tab title=”Do You Ship Internationally?” additional_tag=”02″][vc_column_text]Yes – International shipping is available and will be calculated once you add your delivery address at checkout.[/vc_column_text][/qodef_accordion_tab][qodef_accordion_tab title=”How Long Will It Take To Get My Package?” additional_tag=”03″][vc_column_text]Depending on quantity and style of product ordered and your location please allow upto 2 weeks for delivery within New Zealand (please note we are closed Friday-Sunday).

International delivery please allow 2-5 day to create the product and 3-15 working days for express postage.[/vc_column_text][/qodef_accordion_tab][qodef_accordion_tab title=”Do you provide logo proofs?” additional_tag=”04″][vc_column_text]Proofs can be provided upon request, alternatively at the checkout you can leave logo instructions/requests in the notes section.[/vc_column_text][/qodef_accordion_tab][qodef_accordion_tab title=”What Payment Methods Are Accepted?” additional_tag=”05″][vc_column_text]Wooden USB uses Paypal and NZ bank transfers.[/vc_column_text][/qodef_accordion_tab][qodef_accordion_tab title=”How Can I Cancel Or Change My Order?” additional_tag=”06″][vc_column_text]

If you decide you wish your cancel your order please email sales@woodenusb.co.nz within 48 hours of order being placed.

If orders have already been started a cancellation fee may apply

[/vc_column_text][/qodef_accordion_tab][qodef_accordion_tab title=”Do I need an account to place an order?” additional_tag=”07″][vc_column_text]No –  There is the option to check out as a “Guest”[/vc_column_text][/qodef_accordion_tab][qodef_accordion_tab title=”How Do I Track My Order?” additional_tag=”08″][vc_column_text]It is super easy to track your orders progress at the Order Tracking page[/vc_column_text][/qodef_accordion_tab][qodef_accordion_tab title=”How Can I Return a Product?” additional_tag=”09″][vc_column_text]If by the off chance you have a product that is faulty Wooden USB will replace the faulty product or provide a refund.

To be eligible for a replacement or refund the purchaser is required to send the faulty product back to WoodenUSB for testing.[/vc_column_text][/qodef_accordion_tab][/qodef_accordion][/qodef_elements_holder_item][/qodef_elements_holder][/vc_column][vc_column offset=”vc_col-lg-offset-0 vc_col-lg-3 vc_col-md-offset-0 vc_col-md-12 vc_col-sm-offset-0″][qodef_elements_holder holder_full_height=”no” number_of_columns=”one-column” switch_to_one_column=”” alignment_one_column=””][qodef_elements_holder_item item_padding=”7px 0px 0px 0px” item_padding_768_1024=”0% 0px 0px 0px” item_padding_680=”0% 0px 25% 0px”][vc_widget_sidebar sidebar_id=”faq”][/qodef_elements_holder_item][/qodef_elements_holder][/vc_column][/vc_row]

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